LAST UPDATED: January 11, 2025

We respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website and use our services.

By accessing or using our Site and services, you agree to the terms outlined in this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect the following types of personal information when you use our Site or services:

• Personal Identification Information: Name, email address, phone number, and any other details you voluntarily provide when contacting us or booking a service.
• Technical Information: IP address, browser type, device type, and usage data collected automatically through cookies or other tracking technologies when you interact with our Site.

2. HOW WE USE YOUR INFORMATION

We may use the information we collect for the following purposes:

• To provide, maintain, and improve our photography and videography services.
• To communicate with you about our services, bookings, promotions, and updates.
• To respond to inquiries and customer service requests.
• To analyze usage trends and improve the user experience on our Site.
• To comply with legal obligations and resolve disputes.

3. HOW WE SHARE YOUR INFORMATION

We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business (e.g., cloud storage providers, email marketing platforms). These service providers are obligated to protect your information and only use it for the purposes for which it was provided.
• Legal Requirements: We may disclose your personal information if required by law, regulation, or legal process, or to protect the rights, property, and safety of us, our customers, or others.

4. DATA SECURITY

We use industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. COOKIES AND TRACKING

Our Site may use cookies and other tracking technologies to enhance your browsing experience. Cookies are small files that are placed on your device to help us recognize your preferences and provide a more personalized experience. You can manage cookie preferences through your browser settings.

6. YOUR RIGHTS AND CHOICES

Under Australian law, you have the following rights regarding your personal information:

• Access and Correction: You may request access to the personal information we hold about you and ask for corrections if necessary.
• Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out: You can opt out of receiving promotional emails or marketing communications from us by following the unsubscribe instructions in the emails or contacting us directly.

If you have any concerns about how we handle your personal information, please contact us at info@shihaofilms.com.au.

7. THIRD-PARTY LINKS

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before sharing any personal information.

8. INTERNATIONAL TRANSFERS

If you are accessing our Site from outside Australia, please note that your personal information may be transferred to and processed in Australia. By using our Site, you consent to this transfer and processing of your data.

9. CHILDREN’S PRIVACY

Our services are not intended for children under the age of 16. We do not knowingly collect or solicit personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically for any updates.

11. CONTACT US

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at

Shihaofilms
Email: info@shihaofilms.com.au
Website: shihaofilms.com.au